PROGRAM INTRODUCTION

More often than not, the norms of social and business etiquette turn into a nightmare, for business executives. In a culturally different environment a lot is at stake on issues of cultural sensitivities. Common courtesies and etiquette, the dress code, the unfathomable menu etc., can sometimes make social interaction not so pleasant. This leads to a distinct feeling of discomfort or a feeling of inadequacy.

Learning Culture is a kind of leaching process. It takes time and experience to be culture savvy. Yet training on culture prepares a business executive through greater awareness of the cultural nuances.

 OBJECTIVES OF THE PROGRAM

Such learning interventions enhance the confidence & control leading to a higher degree of adaptation and hence a proactive—rather than a reactive-approach. The goal of the workshop is to orient and instill this confidence in a manager and make him feel comfortable in dealing with all aspects associated with the social and business spheres of his work, both in India and abroad. At the end of the program the participants will learn how to plan; design and structure training program and understand how to manage group process and group learning.

 OUTLINE OF THE PROGRAM

 Culture Sensitization and Life Style Understanding

• Adaptation v/s Adoption

• Customer perceptions in global context

• Understanding life in the cultural context - major holidays, festivals, sport, religion & culture

• Geographical parameters- region wise differences

• Business and Social etiquette- time, attitude to women, social norm, acceptable behavior

• Understanding the Cultural Nuances

• Heighten Lifestyle and Behavioral Awareness

• Comparative analysis vis-à-vis India