Conference Call Etiquette

 BROAD OBJECTIVES

To help executives improve their communication and call handling skills for effective conference calling

 CONTENTS OF THE PROGRAM

• Effective Communication- Importance; Keys issues; Avoiding errors

• Oral communication- Importance of voice, intonation, word focus, mouth movements etc.

• Significance of Conference Calls- key attributes for successful calls

• Preparation: the do’s and don’ts to be kept in mind- Prior and during conference call

• Basic telephone etiquette- handling the phone, pause, hold, transfer etc.

• Listening skills

 METHODOLOGY

The training methodology includes hands-on exercises and practice, activities on role assigning, situation handling and Conceptual inputs/insights