The First Step in the Leadership Journey – Owning It

“To think about your life is to create it.” – Unknown

There is an interesting job interview scenario doing the rounds on various social media platforms of late, about how a candidate gets hired largely by virtue of positive attitude and taking ownership. Seemingly unimportant deeds such as switching off the lights when one is the last person to leave the room, or even acknowledging the security personnel, go a long way in making the right impression to prospective employers. In a similar vein I recently read a newspaper article where a candidate did not get hired for the position of a CEO because the organization took a negative view of him screaming at the driver of the company cab that had been designated to take him for his interview.

Some of us may be tricked into believing that Leadership skills training is only relevant in the professional setting. Nothing can be farther from reality than this! In fact, of the various subtle indicators of personality traits from a very young age, the capacity to take ownership is a great tool to correctly predict who is cut out for the long haul, as against a weak-kneed person who may require additional support to get ahead in the ‘race’ that is life.

The ability to take ownership is clearly one of the first steps in displaying leadership qualities. Taking ownership implies, standing up and announcing that you are responsible for each and every action of yours. At work, taking ownership would simply mean, being accountable for a project within your specific job description.
Ownership aside, there are a few other corporate soft skills training focus areas that are integral to effective Leadership:

• Communication is one of the most important skills of a leader is to be able to communicate effectively.

• Awareness and the capacity to take informed decisions are crucial too.

• Honesty and integrity are non-negotiable aspects.

• Relationship Building holds the key to sustained growth and development of everyone involved.

• Innovation is necessary to augment progress and avoid the risk of stagnation.

• Developing Leadership Skills is vital since delegation is a crucial aspect of diversification and in the absence of an able succession pipeline, the entire effort is as good as a house of cards about to collapse.

While it is easier said than done, simply put, a good leader takes the lead, and displays exemplary courage, clear vision with ambition to succeed and a charismatic, positive persona. Also noteworthy is the fact as someone famously said, “Delegation works only when the person delegating works!” Good leaders also invariably emphasize on soft skills training for employees and encourage the team to perform to their optimum all the time and drive organisational success.

As intangible as the word ‘Leadership’ is, the kinds of Leadership that one may opt to display can be mind boggling. Transformational Leadership is exemplified by leaders who encourage, inspire and motivate employees to innovate and create change that will help grow and shape the future success of the company. In other words, such leaders ‘Walk the Talk’. Thought Leadership is another level altogether. As these persons are perceived to be seasoned subject matter experts and the go-to people in their respective fields of expertise, they are trusted resources who guide and inspire people with innovative ideas, and help turn ideas into reality, by demonstrating how to replicate their success.

If you are ready to progress to the next level in your personal Leadership Journey, there is no time to waste – make haste, and embark of discovering the ‘Leader in You’ by way of the various business soft skills training programs available.

Remember: “Whether you think you can or you can’t, you’re right!” – Henry Ford

Why How You Say What You Say Matters the Most!


Mastering the English language and improving vocabulary is usually far from sufficient when it comes to making an impression by way of superior inter personal skills. In order to enhance communication skills, the concept of listening to and responding appropriately, by using voice modulation and other soft skills, is far more important. For this reason, voice and accent training is an essential facet of the BPO industry.


Overall, the vital role played by the right voice and accent to ensure customer delight cannot be emphasized enough. Try this brief activity to test this yourself:


Step 1: Record your own voice on a voice recorder saying “Hello” with a straight face.
Step 2: Next, record the same again, this time, but with a little difference – say it with a smile.
Step 3: Share the two recordings to a trusted friend or acquaintance.
Step 4: Ask the person to guess which one sounded pleasant.
Step 5: Compare results and see whether the listener is able to match the voice with the mood.


Prepare to be surprised at the other person’s ability to correctly predict the one with the smile.
It is true – it is indeed possible to ‘Hear A Smile’!


All the focus on voice and accent, and sounding pleasant while answering a telephone call may be highly underrated, and hence the need to answer the telephone with a smile, every single time, in order to make a lasting, positive impression, even when the caller is unable to ‘see’ you in person.


Statistics reveal that only 7% of the words you utter is truly heard. Of the remaining, 38 % is the tone used or how you say it and the largest chunk – 55% depends on the gestures that accompany the speech, more commonly known as body language. The pressure on the communicator to send the right signals is all the more important if the interaction is in person, since any lack of conviction is instantly seen, by way of contradictory body language! On the flip side, during a telephonic conversation, one has to put in that much additional effort in the absence of body language to help you convey your point of view. It is no surprise therefore, that English language training and Voice and Accent training is a vital part of the business soft skills training across industry.


Irrespective of the role or industry you are a part of, corporate soft skills training can make the difference between success and failure, thanks to the pivotal role it plays. The good thing is, there are plenty of programs available to help participants with improving their spoken skills. These training programs are designed for participants to improve upon their voice and accent, a very important aspect of soft skills training. Aimed at helping participants to neutralise elements of their speech, overcome any traces of Mother Tongue Influence (also known as MTI), and speak confidently with a more global accent, this is surely a worthy investment to make!

Blueprint for Happiness – Part 6

Our problem statement has now changed from “How do I become Happy” to “How do I discover Happiness”, which is my natural state. We need to work in a manner that allows us to discover our true nature which is 100% Happiness, 100% of the time. Part 06 of the Blue print of Happiness series is devoted to how we should Work to remove the cloud of ignorance and and to find the Sun of Happiness. To do this, one needs to identify a clear Goal in life and work towards achievement of that goal. This process, if done properly, will lead to discovery of our natural state of happiness. The goal to be achieved, needs to be set in a manner that is in tune with an individual’s desires also called swa-dharma.

The goal should be the one which the individual wants to achieve and finds pleasure in working towards. For example, if you are drawn towards a creative field and end up being an accountant, it will lead to misery. The second condition of the goal is that it needs to be 1 level higher than the individual’s need. The larger the number of people whose benefit you keep in mind while working towards your goal, the larger is the amount of energy that is available to you to work with. More the energy more the happiness.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?… are some of the mysteries addressed by Amul.

Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.

Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Blueprint for Happiness – Part 5

Based on what we have heard so far in the Blueprint of Happiness, we have seen that the focus in our life should be how to discover our natural state, which is happiness. We don’t need to add different things and objects to become happy.

In Part 05 of the Blue print of Happiness series, it is explained that every individual desires to be 100% happy. Also it is a basic fact of Life that “One cannot desire anything unknown”. The natural corollary that follows is that I am Naturally Happy and I know 100% Happiness. This Happiness is centered in me as I know myself the best.

The knowledge of a person can be divided into 2 parts. One part consists of the knowledge about what he knows and the second part of his knowledge is about what he does not know. Hence every individual is aware of what he knows and what he is ignorant of. This proves that in essence you are all knowing.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?… are some of the mysteries addressed by Amul.

Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.

Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Why It Is Important for You to Truly Walk, Talk and Laugh English

How many times have you cringed at the use of a wrong word when a senior professional is addressing an audience? Even worse, there is no way to know if you are one of them, until and unless candid feedback from peers is sought. How about a poorly worded email or letter that finds its way to your work-desk? What is your impression of the sender in this case? Not very positive one, for sure. Now-a-days, sadly, even popular print media seems to have fallen victim to the vicious clutch of typos and grammatical errors!

Consider this, “Don’t stop…” as against, “Don’t! Stop!!”. See the stark contrast in meaning simply by bringing in punctuation? And this is only the tip of the iceberg, since the choice of words can make a world of difference in effective communication.

Also, how many times have you heard: “Can I call you back?”. For the uninitiated, there is a classic response to this in the form of an old joke that goes, “I’m not sure whether you CAN or CANNOT, but YES, you MAY call me back”.

Finer nuances of the English language lay down that CAN depends on the will of the person speaking it and need not necessarily be permission-seeking, like the word MAY. Hence the need to always say, “May I call you back?”. While the need to speak the English language effectively has been much debated in our country, statistics reveal that it is best to invest in upping English language skills. While it is important not to forget one’s roots and hold on to the mother tongue, it is equally important to learn the English language with a special focus on avoiding any ‘mother tongue influence’ on diction as well as pronunciation.

The second most spoken language in the world, English is also the most widely used medium of communication on the internet. This in itself is reason enough for one to ensure that English language training is taken, if necessary, to be on the top of their game. After all, the crux of soft skills training is to be able to make oneself heard loud and clear, without offending anyone, however unpleasant the message might be!

An integral part of soft skills training for employees, English language training is an aspect that usually takes a lot more of hard work and diligent efforts to master. The onus rests largely on the learner to develop a genuine interest and flair for the language, rather than looking for short-cuts to memorize a few ‘heavy’ words and make do with dropping these occasionally in an attempt to make a big impression on listeners. Painstaking efforts are usually required from both sides – that of the learner as well as the tutor, to ensure that the English language training module is effective in every sense of the word.

Remember: A little help from experts at is all it takes to ace the English language game!

Blue Print for Happiness – Part 4

The question we have to think about is if Happiness is my natural state, then why is it that I don’t experience it all times? Why is it that I feel unhappy at times, if happiness is an integral part of me?

Having shown that Happiness is natural to all, in Part 04 of the Blue print of Happiness series, we discuss that we tend not to be happy at all times. It can be said that we lose our “Happy Self” somewhere. If we compare our “Happy Self” to being the Sun, then we can say that this “Happy Self” gets hidden behind a “Cloud of ignorance”. In our ignorance we may feel that the sun has not risen today or that I am not a happy person. But the reality is that a cloud has hidden the sun from us. We just need to remove the cloud of ignorance and discover the Sun of our “Happy Self”.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?… are some of the mysteries addressed by Amul.
Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.
Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Blue Print for Happiness – Part 3

In order for Discover Happiness in our lives, it is important to define what the problem is. Do I need to “work” and add objects to become happy or is Happiness my internal state of mind and I just need to discover it?

In Part 03 of the Blue print of Happiness series, it is pointed out that every object has certain natural properties that define it and are expected of it. For example, sugar is sweet and expected to be sweet. In other words, sweetness is the natural property of sugar. We don’t complain when sugar is sweet. Same way when we are happy we have no complaints. The corollary is that “I am naturally happy”.

The lesson is that I don’t need external objects to be happy. Happiness is my internal state of mind. We can enjoy objects but our Happiness doesn’t need to depend on objects.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?… are some of the mysteries addressed by Amul.
Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.
Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Blue Print for Happiness – Part 2 contd.

Once we decide to analyze the reason for our unhappiness and have ascertained that the reason is an internal one.  The question, which we face is: “ If I am feeling unhappy, which Law of living that I have broken?” This is the starting point of our journey to Discover Happiness.

In Part 02 of the Blue print of Happiness series, it has been pointed out that the wrong answer to the equation in question was arrived at because of a mathematical law that we broke, the absurdity of trying to divide a numerical quantity by zero. Due to this absurdity, the result arrived at was also absurd. The aim of this exercise is to bring home the point that we arrive at absurd or unhappy results in life because we have broken a fundamental law of life. We need to examine our thought processes and our way of living to recognize where we are going wrong.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?… are some of the mysteries addressed by Amul.
Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.
Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Blueprint for Happiness – Part 1

We all look for reasons for our unhappiness. We forget to analyze the true cause of it. In reality, we need to follow two basic rules first knowing the problem and secondly understanding the actual reason for the unhappiness.

We as humans have a tendency of blaming external causes for our unhappiness which in reality may be an internal one. Hence it is a must that once we have figured out the problem, we analyze the actual reason for our unhappiness.

In Part 01 of the Blue print of Happiness series, an equation is written on the board, solving which the result arrived at apparently is incorrect/absurd. It is rightly pointed out that the incorrect /absurd answer arrived at is not, and cannot be, because of external factors such as the type of board used to write it on or because of the sketch pen used to write the equation with. Apparently the fault lies with the way the equation is solved. The lesson being driven home is that we have the erroneous tendency to blame numerous external factors as the cause of our unhappiness whereas the root cause is within us. We don’t realize this critical input about how we think. This is the reason we are unable to correctly work out our inner equation to Happiness.

Aananda Sutras is a video series that throws light on some of the critical questions that plague mankind. Discovering Happiness, Art of Forgiveness, Is the world an Illusion- Maya?, Does God give us the fruits of our action?,…. are some of the mysteries addressed by Amul.
Amul S Bahl, an M.Tech from Indian Institute of Technology Delhi has invented a unique topical use only set of protocols to treat different ailments. Under God’s Own Store, validating this ancient Yogic Science scientifically today has created a high impact alternative in healthcare.
Amul, as a founding principal of Shradha HRD, is a multi dimensional free thinking individual, believes in sustaining life through wisdom, light & urjaa (energy).

Why Soft Skills Training is NOT ‘Rocket-Science’

Perhaps one of the greatest challenges of the present-day, fast-paced lives is mastering the art of being diplomatic, despite the all-pervasive paucity of time. Each of us tend to get so caught up with getting our ‘agenda’ accomplished in the shortest duration of time, that there’s a huge tendency to be too curt, sans any attempt to be courteous and mindful of the other person’s sensibilities.

It would not be wrong to say: Soft Skills = Foundation Skills. Simply think of how susceptible a structure is, if not for a strong foundation!

While it’s easy to blame the lack of communications skills on the ‘digital era’ and being ‘busy’, those who do recognize and emphasize on the need for soft skills training for employees, the results are for all to see: a much sharper upward trend on the growth curve and contented team members being notable outcomes.

What are Soft Skills?
Unlike technical or ‘hard’ skills, which can be measured, soft skills are generally considered intangible and difficult to quantify. Examples of soft skills include effective communication, analytical thinking, team work, problem-solving, time management, conflict resolution, leadership, etc.

Most soft skills are acquired with steadfast focus and customized interventions including simulations, bite-sized videos, role-playing games, etc., aimed at discernibly achieving positive outcomes. The good news is, several virtual platforms are now available for this purpose, if an in-person intervention is not feasible owing to logistical, financial, or any other reasons.

What is ROI?
One term that is uttered in the same breath as business soft skills training is ROI (Return on Investment). This refers to the various control and measurement systems are employed so as to track the impact of the amount spent on each corporate soft skills training intervention. As organizations grow and evolve, keeping a close watch on the ROI is the new norm, down to the department level. The ever-growing shortage of skills and talent, soft skills training tends to account for a major portion of the training budget and hence, the need to measure the ROI of soft skills is now more necessary than ever.

So, why is there such a lot of focus on the ROI of soft skills training? The answer is an entire array of benefits!

These include:

• Improved teamwork and customer service

• Improved productivity

• Lower absenteeism

• Improved retention rates

• Better workplace communication and a higher level of employee engagement

In a nut shell, there are clear correlations that have been drawn between investment in soft skill training programs having a positive impact on the bottom line. Taking time to analyse how different training methods impact a business’ bottom line can give trainers better insight into their own effectiveness as well as provide useful signposts to develop learning techniques and to work more efficiently. As for ways to measure ROI, measuring Customer Satisfaction scores at regular intervals of time as well as before and after an intervention is a fail-safe method.

It’s always a great idea to invest in improving soft skills of the workforce – start now if you haven’t already!