Personal effectiveness for “Techies”

 

The VUCA environment throws up some interesting challenges for us as Learning and Development professionals at Shradha HRD. We recently conducted a series of workshops for a large telecom service provider in India. They had a team of professionals that was technically competent but lacked a customer service orientation and the necessary skills to effectively interact with their clients.

At Shradha HRD, we have conducted several interventions for participants from different industries and levels. What was a little unusual about this intervention was that due to the constant change and churn in the Telecom industry these “techies” were increasingly moving into a Client facing role. Their new deliverables included being able to present their ideas effectively, network and influence clients when they were over for reviews and handle difficult client situations.

We ran a detailed diagnostic for this project, designed a learning journey that included classroom training and hand-holding post completion of training. The results were immensely satisfying !!!!

This entry was posted in Education on by .

About Andragogy

Dedicated to People Excellence, Shradha HRD adds value to critical human resource for organizational excellence. Focusing on five verticals, Shradha HRD covers the complete spectrum of soft skills for the entire breadth of HR. Leadership excellence & coaching, management development programs, skills for communication excellence, cutting edge BPO training & unique digital learning solutions form the areas of core competence. In short we at Shradha HRD strive for service excellence.

Leave a Reply

Your email address will not be published. Required fields are marked *