Case Studies

  Linguistics data on 18 Indian dialects

  Proven expertise for US, UK & Australian processes

  Trained Indian Nurses with heavy incomprehensible regional accent for UK Hospitals

  CARE program for Indian Airlines to help improve on time arrival and departure

  Team Lead development programs

   Highly successful programs on Regulating Rate of Speech & Active Listening for agents, middle and top management staff

   Culture familiarization and sensitization programs for Contact Centers as well as IT/Software companies- totally customized as per need

   Effective programs for drivers on driving etiquette, road rules and customer orientation

  Helped retain people & orient them on corporate culture

 

     

   Developed a unique Linguistics evaluation tool that helps benchmark quality against self, customer processes

   Trained on an experimental basis, students from semi-urban & rural areas for positions in call centers

   Trained over 27,500 executives for various call centers- for US, UK and Australian processes in the last 2 years

   Standardized processes that ensures consistent quality

   Access to knowledge experts on an exclusive basis

   Proven ability to handle the training needs comprehensively- levels of training; multiple processes; multiple locations etc.

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