The human mind is capable of wonderful things. All it needs is the correct stimulus to unlock its latent potential. That’s the insight that drives us every day at Andragogy; as we go about exploring the limits of excellence and Enabling Possibilities in everything we do.

 

Communication Skills Training

Getting the message across. By creating the right communication skills that address the changing requirements at every organizational level. That is the focus of our communication skills training.

Based on the keen insight that no two people understand a communicated message in the same way, our programs are designed to help you peel away the unnecessary layers and let you focus on how to deliver the message to the intended recipient.

communication skills training

The communication skills training is to empower individuals to customize their communication, based on the message to be communicated and the receiver of the message.

Across the entire spectrum of written, spoken and group communication skills, our communication skills training maximize the impact of communication resulting in increase in synergy, growth, productivity, fruitful exchange of ideas, influencing people and an enhanced ability to effectively handle complex situations at work and in life.

Communication Excellence Programs

Creating the desired impact
through communication

  • The Importance of Effective Communication
  • Understanding the process and identifying the errors in communication
  • Techniques of Non-verbal communication: the Importance of Body Language
  • Expressing your point of view, differences of opinion in a team without being disagreeable
  • Being assertive in communication without being threatening

The key to effective
presentation skills

  • It’s all in the structure: How to build your argument through an undeniable logic chain that leads to your value proposition
  • Effectively using Audio – Visual aids
  • How to appear confident and in control at all times during a presentation
  • Pointers on Positive Body Language
  • Live Simulations in Real Life Situations: video coverage and expert analysis for instant performance check and feedback to identify areas of improvement

Writing for effective
business communication

  • Understanding the process and identifying the errors in communication
  • An overview of the writing process: how and what
  • The 5C’s of e-mail writing Correct, Clear, Concise, Complete and Courteous
  • Getting the message across through confident & assertive writing.
  • Replying to an angry customer or business associate

Conference call etiquette
& telephone etiquette

  • How to structure a conference-call based on the agenda
  • How you speak while on call: tone, volume, rate of speech, etc.
  • The importance of questioning & probing skills
  • Creating empathy with clients: Once the connection happens at the feelings level, facts follow
  • The importance of paraphrasing to check that there is clear understanding across all call participants

How to be assertive without
being impolite

  • What are the Fundamentals of Effective Communication
  • How to recognize assertive, aggressive and passive behaviours
  • Different kinds of assertiveness techniques
  • Understanding your rights and asserting
    them in a firm manner
  • Saying NO: Tips on how to handle Tough Situations

The art of effective
negotiation

  • Becoming an effective negotiator by understanding the fundamentals
  • How to differentiate between bargaining and negotiation
  • Different styles of negotiation-matching the style to the situation
  • Conducting negotiations with Win-Win outcomes
  • Avoiding the common pit-falls while negotiating